MAN4534 – Business Architecture and Process Modeling
March 2010 - Mod 2 of Semester 0420
Course Description:
This course is a macro view of enterprise business architecture of medium to large organizations that use business processes that extend beyond the boundaries of the internal company to other organizations of differing sizes. The purpose of this study is how to build a scalable organization and understand the architecture, processes, people, and organizations and technology necessary to design and run a highly scalable architecture. The student will learn emerging techniques on scaling businesses when the business needs to grow.
This course is an advanced management course using knowledge gained in organizational behavior. Courses which teach process related subjects such as operations management, quality assurance, and process improvement would serve the student as providing a foundation of functional area processes design. A systems analysis course would benefit the student in understanding the technical terminology. These courses are not required for this course; however, students without this foundation may need to perform additional research to get a better understanding.
The team-based course project places the student on a team of designers tasked with managing the implementation of a major electronics medical records (EMR) processing system. The project assumes the team is in a large clinical environment or hospital which must accept records with local staff office facilities and establish processes with the Federal government to ensure EMR compliance. The students will build a technical design document following an SPC course template which will involve diagramming the context of the system, outlining security design challenges, describing of individual organizational processes at the local practice, the hospital and government connectivity.
Course Objectives Stated in Performance Terms:
The student will:
1.
Demonstrate an understanding of staffing
the scalable organization: essential organizational, management, and leadership
skills for technical leaders
2.
Apply the principles of building processes
for scale: process lessons from hyper-growth companies, from technical issue
resolution to crisis management
3.
Identify ways for making better “build
versus buy” decisions
4.
Develop and understanding of architecting
scalable solutions using models for identifying scalability needs and choosing
the best approaches to meet them
5.
Analyze scalability techniques for emerging
technologies
The course is broken down into 8 weekly segments designed to provide the student with an in depth view of business architecture tools for medium to large organizations and organizational-wide process design. The role and application of both models and tools is a highlight; students will need to understand and apply both to aid decision making and risk analysis.
Basic knowledge assimilation occurs through reading the prescribed text and a number of important articles. An optional book is suggested to help the student has not been introduced to process design in prior course work. Knowledge is tested by quizzes designed to verify reading comprehension. A number of questions will relate directly to the specific reading assignments.
This course uses weekly discussion sessions to enrich the course and promote interaction as a vital skill in improved idea creation, analysis, and decision making.
Development of ideas, integration of models, use of tools, and reasoned logic will be exercised in both individual and group assignments.
All written items have to follow a formal writing style. Written assignments and discussions that rely on research or input from other sources will require formal citations and references. Both of previous will become a key part of grading.
Summarizing material or agreeing with others while not adding more material will not attract a passing grade for discussions or assignments. Debate, integrated ideas, analysis, application, evaluation, and synthesis will be rewarded.
Grading Policy:
Students must submit all of the assignments for each week by the deadline or they will not receive credit for the week. There will be absolutely no right for exceptions to the deadlines, and under no circumstances will partial credit be applied for late submissions.
In the "business world", if you are late with your bid, you will not get the contract. The very same principal applies here – it is all or nothing! Please note that computer problems, sickness, travel, and lack of planning do not constitute an excuse for not making a deadline. This may mean you will have to use computers on campus or somewhere other than your home, or submit the assignments to the instructors college e-mail account if ANGEL is down, should the need arise. Again, there will be absolutely no exceptions to this rule, so be sure to view all of the contents and expectations under weeks 1-8 to confirm you can meet them for proper completion of this course.
A grading curve may be applied at the instructor’s discretion.
Incomplete grades have a number of special requirements before an incomplete becomes an option, these requirements are located at the bottom of the SPC Grading System page.
Computer Requirements:
Students should have regular access to a computer that is connected to the Internet. It is strongly recommended that students have a broadband (high-speed) internet connection such as DSL or a cable modem. When taking on-line quizzes and exams (or viewing on-line video), students should have an Internet connection that is stable and will not drop their connection.
Students without a stable high-speed internet connection should consider making arrangements to take on-line quizzes and exams at one of the St. Petersburg College libraries (or a similar facility) where a stable high-speed internet connection is available. Internet Explorer is the preferred browser to use to access course materials.
Because of the use of teams in many classes, a formal standard has been devised. This standard applies to all classes. Students are required to submit assignments and share team documents in Microsoft Office formats (Word, Excel and other Microsoft formats if specified).
The College of Technology and Management provides full function student licenses of Microsoft software, other than the basic Office product. Details regarding obtaining the software and licenses are provided in a video under Course Materials and on the Technology Management Student Commons in ANGEL.
Some courses allow or require students to submit assignments as video responses with a PowerPoint attachment. Students would require a Webcam compatible with their computer to record these videos. Low cost cameras have been found to work well when they claim support for the student's computer operating system (such as XP, Vista, MAC, Linux). Alternatively, students may book a machine equipped with a camera at the EpiCenter in Clearwater. These bookings should be made through the College of Technology and Management.
Required Textbooks:
Abbott, M. L. and Fisher, M. T., (2010) The Art of Scalability: Scalable Web Architecture, Processes, and Organizations for the Modern Enterprise, Addison-Wesley. ISBN:13: 978-0-13-703042-2
REQUIRED: Publication Manual of the American Psychological Association, 6th ed. ISBN 13: 978-1-4338-0561-5
OPTIONAL: Visio 2007 Bible, Bonnie Biafore, Wiley, ISBN 0470109963, 9780470109960
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Instructor |
Rich Kepenach |
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Office |
Lakeland |
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Office
Phone |
+1
(863) 499-7644 |
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Email
- Standard and best |
Use
Course email in ANGEL |
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(a
copy goes to my "anytime" address) |
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College (Slower) |
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Backup (If SPC is down) |
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Students
should anticipate a response to mail within one SPC work day. |
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Grading
is normally complete within 4 SPC workdays |
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Office
Hours: M-F 8:30 – 5:30 |
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Student Responsibilities and Assistance
This is a 3-credit course conducted over 8 weeks. In order to meet accreditation standards, on average, students should expect to spend between 12 to 15 hours per week on course activities and assignments. Spending less time would be insufficient for success in this course. Some important information is provided in the Assignments and Due Dates section.
Class participation is expected and encouraged. Participation is defined as reading and preparing for class, completing and submitting assignments on time, and taking part in all course activities. The Assignments and Due Dates Overview has assignments, and final project due dates listed.
Attendance for the 60% point of this class will require an average of a "D" grade (sixty percent of the available points) for all items due on or before the SPC determined 60% date - see SPC policies below. NOTE: Not achieving attendance leads to a WF (Withdrawn and Failed) implying serious financial and GPA consequences.
Academic honesty and plagiarism will not be tolerated. The full penalties set out in the SPC policies will be applied. Note that any form of copying or repeating input from other sources without proper APA citations would be a transgression. See the SPC policies belowand on the Web.
Tutoring Assistance
Tutoring assistance will be available on line and on site at the Learning Support Center in Clearwater. The College of Technology and Management will post tutor and library assistance hours each modmester in the Student Commons for the Learning Resource Center at EpiCenter.
Course Drop Add Period And Audit Information
Students CANNOT add a course following the first day the class meets. Students CAN drop a course during the first week of class and be eligible for a refund. (See a counselor/advisor to finalize your schedule, so you won’t be left without the classes you want or need). Students may not change from credit to audit status after the end of the first week of classes.
Grading And Repeat Course Policies
State policy specifies that students may not repeat a college credit course for which a grade of “C” or higher has been earned except by appeal to the campus Academic Appeals committee. Students may repeat a college credit course one time without penalty. At the third attempt, students will pay the full cost of instruction. The full cost of instruction rate for 2008-2009 is $280.39 per credit hour. In addition, at the third attempt students may NOT receive a grade of “I,” “W,” or “X,” but must receive the letter grade earned. This grade will be averaged into the overall grade point average.
Attendance/Active Participation/Withdrawal Policies
Each instructor must exercise professional judgment to determine if a student is actively participating in class. Faculty will publish their own personal participation/attendance policies in their syllabi. This policy will be used to determine grades. Students who are not actively participating in class as defined in an instructor’s syllabus will be reported to the Administration during the week following the voluntary withdrawal date.
Instructors will verify that students are in attendance during the first two weeks of class. Students classified as “No Show” for both of the first two weeks will be administratively withdrawn for any class which they are not in attendance. Their financial aid will be adjusted based on the updated enrollment status.
Immediately following the 60% point of the term, each instructor will verify which students are actively participating in class as defined in the course syllabus. Students classified as not meeting the criteria for active class participation will be administratively withdrawn with a “WF.” Students will be able to withdraw themselves at any time during the term. However, requests submitted after the 60% deadline will result in a “WF.” Students and instructors will automatically receive an email notification through their SPC email address whenever a withdrawal occurs.
Withdrawing after the “Last Day to Withdraw with a Grade of ‘W’” (see Academic Calendar below) can have serious consequences. If the student withdraws from a class after the deadline posted in the academic calendar, the student will receive a final grade of ‘WF,’ which has the same impact on the student’s GPA as a final grade of ‘F.’ A ‘WF’ grade also could impact the student’s financial aid and cause the student to repay some of their financial assistance. If the student is thinking about withdrawing from a class now, the student should consult with an academic advisor or financial assistance counselor first to be sure they understand all the possible outcomes of this decision.
Federal Guidelines Related To Financial Aid And Total Withdrawal From The College
See http://www.spcollege.edu/central/SSFA/HomePage/hdiasbs.htm
The U.S. Department of Education requires students who completely withdraw prior to the 60% point of the term from all classes who have received Federal financial aid, i.e., Federal Pell Grant, Federal Academic Competitiveness Grant (ACG), Federal Stafford Loan, and/or Federal Supplemental Educational Opportunity Grant(SEOG) to repay a portion of their financial aid.
The law requires the college to refund to the Department of Education the percentage of financial aid which is determined the student did not earn based on the Return of Title IV (R2T4) formula. The student may also be required to repay funds to the College if they are identified as not actively participating in all of their classes, or if they do not receive at least one final passing grade (D or higher) for the term. Should the student be considering totally withdrawing from all classes before the published withdrawal date, it is important that the student consult a financial assistance counselor on their home campus to understand their options and the consequences of total withdrawal. For further information regarding this policy and other financial assistance policies, we encourage you to visit our website at: www.spcollege.edu/getfunds
Dual Enrollment, Early Admissions, & Early College Students
A Dual Enrollment, Early Admissions, or Early College student may not withdraw from any college level course without consultation with the Early College/Dual Enrollment office. Withdrawal from a course may jeopardize the student’s graduation from high school. The Dual Enrollment office can be reached at 727 712-5281 (TS), 727 791-5970 (CL) or 727 394-6000 (SE). http://www.spcollege.edu/central/de/index.htm
St. Petersburg College has an Academic Honesty policy. It is your responsibility to be familiar with the policies, rules, and the consequences of violations. There is no tolerance for cheating and academic dishonesty. Discipline can range from a zero on a specific assignment to expulsion from the class with a grade of F. Note that copy/pasting published information, whether it's from your textbook or the Internet, without citing your source is plagiarism and violates this policy. Even if you change the words slightly the ideas are someone else's so you still have to cite your sources. Cheating, plagiarism, bribery, misrepresentation, conspiracy, and fabrication are defined in Board Rule 6Hx23-4.461. Student Affairs: Academic Honesty Guidelines, Classroom Behavior. http://www.spcollege.edu/webcentral/catalog/current/stu_affairs_honesty.htm
Student Expectations
All electronic devices such as cell phones, beepers, pagers, and related devices are to be silenced prior to entering the classroom, library, and laboratories to avoid disruption. Use of any device in these areas is a violation of College Policy and subject to disciplinary action.
College computers are intended for academic work. Inappropriate use of computers during class time is prohibited. Students should understand that they may be required to use the Internet for some courses. Furthermore, students may be required to have discussions of class assignments and share papers and other class materials with instructors and classmates via chat rooms and other mechanisms. Therefore, Internet users may be able to access students’ work whether the access is secured or unsecured. The College cannot protect students from the type of materials on the Internet or the potential piracy of students’ materials.
Each student’s behavior in the classroom or Web course is expected to contribute to a positive learning/teaching environment, respecting the rights of others and their opportunity to learn. No student has the right to interfere with the teaching/learning process, including the posting of inappropriate materials on chatroom or Web page sites.
The instructor has the authority to ask a disruptive student to leave the classroom, lab, or Web course and to file disciplinary charges if disruptive behavior continues.
In the event that a hurricane or other natural disaster causes significant damage to St. Petersburg College facilities, you may be provided the opportunity to complete your course work online. Following the event, please visit the college Web site for an announcement of the College’s plan to resume operations.
Students should familiarize themselves with the emergency procedures and evacuation routes located in the buildings they use frequently. Located in each classroom is an Emergency Response Guide (flip-chart) that contains information for proper actions in response to emergencies. Students should be prepared to assess situations quickly and use good judgment in determining a course of action. Students should evacuate to assembly areas in an orderly manner when an alarm sounds or when directed to do so by college faculty or staff or emergency services personnel. Students may access additional emergency information by going to www.spcollege.edu/security. In face to face courses your instructor will review the specific campus plans for emergency events.
Campus Safety And Security
For information on campus safety and security policies please contact 727 791-2560. If there are questions or concerns regarding personal safety, please contact the Provost, Associate Provost, Campus Security Officer, or Site Administrator on your campus. http://www.spcollege.edu/tsc/security.htm
Sexual Predator Information
Federal and State law requires a person designated as a “sexual predator or offender” to register with the Florida Department of Law Enforcement (FDLE). The FDLE is then required to notify the local law enforcement agency where the registrant resides, attends, or is employed by an institution of higher learning. Information regarding sexual predators or offenders attending or employed by an institution of higher learning may be obtained from the local law enforcement agency with jurisdiction for the particular campus by calling the FDLE hotline (1-888-FL-PREDATOR) or (1-888-357-7332), or by visiting the FDLE website at http://offender.fdle.state.fl.us/offender/homepage.do
Special Accommodations
If you wish to request accommodations as a student with a documented disability, please make an appointment with the Learning Specialist on campus. If you will need assistance during an emergency classroom evacuation, please contact your campus learning specialist immediately about arrangements for your safety. The Office of Services for Students with Disabilities can be reached at 791-2628 or 791-2710 (CL and EPI), 341-4758 (SP/G), 394-6289 (SE), 712-5789 (TS), 341-3721 (HEC) or 341-4532 (AC), 341-7965 (DT). http://www.spcollege.edu/central/ossd
Other Support Services
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(727)341-4357 |
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College Calendar |
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Career Development Services |
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International Student Services |
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Learning Support Centers |
http://www.spcollege.edu/webcentral/resource/supplemental.htm |
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New Initiative Center (NIP) |
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Downtown Learning Support Center and Study Hall |
Please note that students in the blended section will be
graded on class participation, those in the online section will be graded on
discussion postings. If a blended-mode student will be unable to attend class
for an evening and still wishes to receive participation points, they may
substitute the online discussion posting in lieu of the class participation.
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MAN4534
Business Architecture and Process Modeling |
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Topic & Activities |
Points |
Dead - line |
Content / Preparation |
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Week 1, starts Mar 15: Introducing
the Scalable Organization |
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Class / Discussion Posting |
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3/21/10 |
Introduce yourself & expectations |
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Prepare prior to class / discussions |
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3/18/10 |
Read text, review files |
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Discussion 1: Initial post or Class |
10 |
3/18/10 |
Comment on case study of Lockheed Martin Open Architecture project |
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Discussion 1: Final posting or Class |
10 |
3/21/10 |
Add to the discussion |
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Quiz – A&F Chapter 1 |
10 |
3/21/10 |
The
Impact of People, Organizations, Management, and Leadership on Scalability |
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Quiz – A&F Chapter 2 |
10 |
3/21/10 |
Roles and
Responsibilities for the Scalable Technology Organization |
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Quiz - A&F Chapter 3 |
10 |
3/21/10 |
Designing
Organizations |
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Week 2, starts Mar 22: Enterprise Leadership |
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Prepare prior to class / discussions |
- |
3/25/10 |
Read text, review files |
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Discussion 2: Initial post or Class |
10 |
3/25/10 |
Research and Discuss Virtual Team Issues |
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Discussion 2: Final posting or Class |
10 |
3/28/10 |
Avoid responses that just agree |
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Quiz - A&F Chapter 4 |
10 |
3/28/10 |
Leadership 101 |
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Quiz - A&F Chapter 5 |
10 |
3/28/10 |
Management 101 |
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Quiz - A&F Chapter 6 |
10 |
3/28/10 |
Making the business case |
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Individual Assignment 1 |
20 |
3/28/10 |
Flowchart a process
using Visio software based on a text-based conversation of a shipping process
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Week 3, starts Mar 29: Building
Processes for Scale |
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Prepare prior to class / discussions |
- |
4/1/10 |
Read text, review files |
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Discussion 3: Initial post or Class |
20 |
4/1/10 |
Discuss
key points of business process reengineering after reading: 1. Michael
Hammer's 'Reengineering Work: Don't Automate,
Obliterate.' 2.
Davenport and Short's 'The
New Industrial Engineering: Information Technology and Business Process
Redesign.' |
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Discussion 3: Final posting or Class |
10 |
4/4/10 |
Add to the discussion |
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Quiz - A&F Chapter 7 |
10 |
4/4/10 |
Understanding Why Processes are critical to scale |
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Quiz - A&F Chapter 8 |
10 |
4/4/10 |
Managing Incidents and problems |
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Week 4, starts Apr 05: Maintaining Control |
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Prepare prior to class / discussions |
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4/8/10 |
Read text, review files |
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Discussion 4: Initial post or Class |
10 |
4/8/10 |
Discuss business
continuity planning and disaster simulation techniques based on published
research: Kepenach, R.
(2007). Business Continuity Plan Design: 8 Steps for Getting Started
Designing a Plan, Second
International Conference on Internet Monitoring |
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Discussion 4: Final posting or Class |
10 |
4/11/10 |
Avoid responses that just agree |
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Quiz - A&F Chapter 9 |
20 |
4/11/10 |
Managing Crisis and Escalations |
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Quiz - A&F Chapter 10 |
5 |
4/11/10 |
Controlling Change in Production Environments |
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Quiz - A&F Chapter 11 |
5 |
4/11/10 |
Determining headroom in applications |
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Team Assignment 1 |
20 |
4/11/10 |
Develop
scope, problem statement and context diagram of the Course project |
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Week 5, starts Apr 12: System
Architecture |
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Prepare prior to class / discussions |
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4/15/10 |
Read text, review files |
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Discussion 5: Initial post or Class |
10 |
4/15/10 |
technology discussion: what
technologies are used in an open architecture? How are they setup, what are the basic
principles? |
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Discussion 5: Final posting or Class |
10 |
4/18/10 |
Add to the discussion |
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Quiz - A&F Chapter 12 |
10 |
4/18/10 |
Exploring Architectural Principles |
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Quiz - A&F Chapter 13 |
10 |
4/18/10 |
Joint Architecture Design |
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Quiz - A&F Chapter 14 |
10 |
4/18/10 |
Architecture Review Board |
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Team Assignment 2 |
30 |
4/18/10 |
Diagram
the process of the medical records process of the general practitioner. What
is the difference in scalability for a 3 exam room doctor and the hospital? Can
the same process be used at a hospital?
What would be the fundamental considerations in design of the records processing system at
the hospital? |
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Week 6, starts Apr 19: Mitigating Risk |
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Prepare prior to class / discussions |
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4/25/10 |
Read text, review files |
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Discussion 6: Initial post or Class |
10 |
4/25/10 |
Securing the open architecture |
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Discussion 6: Final posting or Class |
10 |
4/25/10 |
Avoid responses that just agree |
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Quiz - A&F Chapter 15 |
10 |
4/25/10 |
Build versus Buy |
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Quiz - A&F Chapter 16 |
10 |
4/25/10 |
Determining Risk |
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Team Assignment 3 |
30 |
4/25/10 |
Design
the workflow between the hospital and the practitioner. What are the key security concerns? What
technologies could be used? What are
the design considerations for failover and disaster recovery? |
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Week 7, starts Apr 26: System Performance |
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Prepare prior to class / discussions |
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5/2/10 |
Read text, review files & video |
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Discussion 7: Initial post or Class |
10 |
5/2/10 |
Research
failed Internet sites and their causes.
What techniques are available for application testing? What
is the generally accepted practice of testing an application? |
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Discussion 7: Final posting or Class |
10 |
5/2/10 |
Add to the discussion |
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Quiz - A&F Chapter 17 |
10 |
5/2/10 |
Performance and Stress Testing |
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Quiz - A&F Chapter 18 |
10 |
5/2/10 |
Barrier Conditions and Rollback |
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Team Assignment 4 |
50 |
5/2/10 |
Complete Technical Architecture Process Design (TAPD)
Template: Due week 8 (plug in previous work in the proper sections) |
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Week 8, starts May 3: Finding the Solution |
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Prepare prior to class / discussions |
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5/4/09 |
Read text, review file |
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Quiz - A&F Chapter 19 |
10 |
5/5/10 |
Fast or Right? |
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Quiz - A&F Chapter 20 |
10 |
5/5/10 |
Designing for Any Technology |
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Individual Assignment |
40 |
5/5/10 |
Create SPOC Presentation |
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Team: Peer Review |
10 |
5/5/10 |
Everyone submits a Peer Review |
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Total Points Possible |
550 |
550 |
TOTAL |
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A if total points > |
495 |
150 |
Discussions / Class |
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B if total points > |
440 |
200 |
Quizzes |
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C if total points > |
385 |
140 |
Team Assignments |
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C if total points > |
330 |
60 |
Individual Assignments |
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